Service management : operations, strategy, information technology /
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th edition. - New York : Mc Graw Hill, c2015. - xviii, 524 p. : black and white illustrations ; 27 cm.
Includes appendix and index.
9789814714051
Service industries--Management.
CIR 658 F584s 2015
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. - 8th edition. - New York : Mc Graw Hill, c2015. - xviii, 524 p. : black and white illustrations ; 27 cm.
Includes appendix and index.
9789814714051
Service industries--Management.
CIR 658 F584s 2015