Promoting civility and safety with cognitive rehearsal /
Black, Amy Conner
Promoting civility and safety with cognitive rehearsal / Amy Conner Black - Hagerstown, MD ; Wolters Kluwer Health, 2023 - vol.53(10) : pages 44-52
Abstract:
Uncivil behaviors have detrimental consequences that can impact healthcare team cohesion, resulting in conflicts and poor teamwork. This article details civil and uncivil behaviors and how the latter affects healthcare, and provides a tool to prepare nurses for uncivil encounters.
0360-4039
civility
cognitive rehearsal
communication tools
Promoting civility and safety with cognitive rehearsal / Amy Conner Black - Hagerstown, MD ; Wolters Kluwer Health, 2023 - vol.53(10) : pages 44-52
Abstract:
Uncivil behaviors have detrimental consequences that can impact healthcare team cohesion, resulting in conflicts and poor teamwork. This article details civil and uncivil behaviors and how the latter affects healthcare, and provides a tool to prepare nurses for uncivil encounters.
0360-4039
civility
cognitive rehearsal
communication tools