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Exploring online delivery services among selected providers toward a proposed online business service quality mechanism / (Record no. 10074)

MARC details
000 -LEADER
fixed length control field 02333nam a22002537a 4500
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20250109135328.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 250109b ph ||||| |||| 00| 0 eng d
022 ## - INTERNATIONAL STANDARD SERIAL NUMBER
International Standard Serial Number 2945-3038
040 ## - CATALOGING SOURCE
Transcribing agency OCT
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Demingoy, Krizian Ann A.
245 ## - TITLE STATEMENT
Title Exploring online delivery services among selected providers toward a proposed online business service quality mechanism /
Statement of responsibility, etc. Demingoy, Krizian Ann A., Griño, Roneth O., Maravilla, Rosa Mae T., Oña, Ronald T., Rodis, Jesson P., Tolentino, Rochelle C.
300 ## - PHYSICAL DESCRIPTION
Extent Vol 2 (1) pages 57-78 :
Other physical details illustrations ;
500 ## - GENERAL NOTE
General note I. ABSTRACT<br/><br/>In this study, we focus on how the factors of online delivery services affect customer satisfaction<br/>and how customers select product delivery service providers to ensure timely and efficient delivery<br/>to them. Based on the Asset-Process-Performance framework, we propose a triadic model that<br/>includes e-retailers, delivery service providers, and customers to achieve synergy and customer<br/>satisfaction in the era of the IoT (Internet of Things). Substantive selective criteria should include<br/>consideration of the service provider's hard and soft infrastructure. In addition, flexibility is a<br/>critical criterion that will strengthen the relationship between e-retailers and delivery service<br/>providers to improve the competitiveness of service providers and satisfy the customers. We<br/>validate the model using data from 50 respondents and 6 participants within Cavite. Our results<br/>indicate that hard and soft infrastructures positively influence flexibility, which in turn has a<br/>positive impact on customer satisfaction. Indeed, flexibility fully mediates the relationship<br/>between hard and soft infrastructures and customer satisfaction. Our triadic model is one of the<br/>first attempts at providing product delivery service provider selection and its influence on customer<br/>satisfaction. Our findings provide guidelines for e-retailers and product delivery service providers<br/>to improve competitiveness.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Product delivery service provider
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element e-commerce
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element customer satisfaction
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element triads
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Griño, Roneth O.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Maravilla, Rosa Mae T.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Oña, Ronald T.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Rodis, Jesson P.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Tolentino, Rochelle C.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Continuing Resources
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Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Date last seen Uniform Resource Identifier Price effective from Koha item type
    Dewey Decimal Classification     Olivarez College Tagaytay Olivarez College Tagaytay 01/09/2025   01/09/2025 https://drive.google.com/file/d/1jdn8XiwhudVG128re9vV6deUoMWcgW1w/view?usp=drive_link 01/09/2025 Continuing Resources