OLIVAREZ COLLEGE TAGAYTAY
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Level of satisfaction in food delivery in Tagaytay : (Record no. 10075)

MARC details
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005 - DATE AND TIME OF LATEST TRANSACTION
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Transcribing agency OCT
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Personal name Naduma, Vincent
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Title Level of satisfaction in food delivery in Tagaytay :
Remainder of title Basis for enhanced service management /
Statement of responsibility, etc. Vincent Naduma, Dave Francisco, Robert Jim Edillor, Kitch Reinier Plata, Angelica Nicole Manimtim
300 ## - PHYSICAL DESCRIPTION
Extent Vol 3 (1) pages 8-21 :
Other physical details illustrations ;
500 ## - GENERAL NOTE
General note I. ABSTRACT<br/><br/>The research delves into customer satisfaction concerning food delivery services in Tagaytay,<br/>emphasizing prompt delivery and food quality as pivotal factors. The study was conducted through<br/>a Google Forms survey with 202 respondents, predominantly female young adults, which reveals<br/>a moderate overall satisfaction level. Reliability is highlighted as crucial, whereas empathy scores<br/>the lowest. Gender and preferred delivery apps show no significant impact on satisfaction levels.<br/>Recommendations for service providers include enhancing service quality dimensions,<br/>emphasizing empathy, and learning from successful apps. Additionally, improving reliability,<br/>addressing quality gaps, and utilizing technology and data insights are suggested to enhance the<br/>food delivery service. The study underscores the importance of comprehending customer<br/>satisfaction in Tagaytay's online food delivery landscape. While indicating room for improvement,<br/>particularly in reliability and empathy, the findings suggest consistency in satisfaction levels across<br/>different apps. Future research is proposed to further explore demographic and app-specific<br/>influences, aiming to offer actionable insights for service providers. Overall, understanding critical<br/>drivers like reliability and addressing areas of concern such as empathy can enhance customer<br/>experience and foster business success in Tagaytay's online food delivery market.
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Topical term or geographic name entry element Delivery Time
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Topical term or geographic name entry element Online Food Delivery Services
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Francisco, Dave
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Personal name Edillor, Robert Jim
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Personal name Plata, Kitch Reinier
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Personal name Manimtim, Angelica Nicole
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Continuing Resources
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Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Date acquired Total Checkouts Date last seen Uniform Resource Identifier Price effective from Koha item type
    Dewey Decimal Classification     Olivarez College Tagaytay Olivarez College Tagaytay 01/09/2025   01/09/2025 https://drive.google.com/file/d/1MrRPeOh4PMDAwJoWzo-cwpAy1vngnXEO/view?usp=drive_link 01/09/2025 Continuing Resources