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A guide to customer service skills for the service desk professional / (Record no. 5590)

MARC details
000 -LEADER
fixed length control field 00710nam a22001937a 4500
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 170113b xxu||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 978 1 285 06358 4
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number CIR 004.0688 K72g 2015
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Knapp, Donna.
245 ## - TITLE STATEMENT
Title A guide to customer service skills for the service desk professional /
Statement of responsibility, etc. Donna Knapp.
250 ## - EDITION STATEMENT
Edition statement 4th edition.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Boston, USA ;
Name of publisher, distributor, etc. Cengage learning,
Date of publication, distribution, etc. c2015.
300 ## - PHYSICAL DESCRIPTION
Extent xvii, 430 p. :
Other physical details black and white illustrations;
Dimensions 23 cm.
500 ## - GENERAL NOTE
General note Includes appendix, glossary and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer service industry
General subdivision Vocational guidance.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer industry
General subdivision Customer services.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Computer technical support.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Dewey Decimal Classification
Koha item type Books
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Cost, normal purchase price Total Checkouts Full call number Barcode Date last seen Date last checked out Copy number Cost, replacement price Price effective from Koha item type
    Dewey Decimal Classification     Filipiniana Olivarez College Tagaytay Olivarez College Tagaytay On Display 01/13/2017 8500.00 1 CIR 004.0688 K72g 2015 8047 06/09/2017 06/09/2017 1 8500.00 01/13/2017 Books