I. ABSTRACT

The hospitality sector, renowned for its wide array of opportunities, is reachable by people from
different backgrounds. Studies have shown that people with disabilities frequently experience
inconsistent employment behaviors, which could hinder their careers and put them at a
disadvantage compared to their counterparts who are not disabled (Shahidi, F.V. et al., 2023).
The objectives are increasing productivity, maximizing their potential, and placing them in
positions where they can thrive. A qualitative descriptive design was used where the multiple
case study design was selected for its strength in providing an in-depth, contextual understanding
of the experiences of Persons with Disabilities (PWDs) in the restaurant industry of Tagaytay
City. The participants comprised managers and non-apparent individuals from the casual dining
establishment. Analysis was conducted using the triangulation method on employees, managers,
and policy documentation. The primary data collection method was complemented with
interviews conducted through recordings and observations. This study also used the triangulation
method, which is employed to enhance the validity and reliability of the research. This method
involves using multiple data sources and perspectives to cross-verify the findings. This study
found that having non-apparent PWD personnel plays a significant advantage over apparent
PWD employees working in the industry. This study revealed that there are PWD participants
who experienced struggles with their work due to their disability. However, these struggles
served as their motivation to strive despite their disability. The researchers also found that PWD
employees are only given restricted responsibilities inside the organization since none of the
businesses provide specific training. To conclude, results indicate that implementing specialized
training for PWD employees can help them develop skills that can benefit persons with
disabilities.