ABSTRACT
Library Satisfaction among the Grade 11 STEM Student
in Selected School in Tagaytay City S.Y. 2018-2019
ents
Aure, John Carlo
Alano, Marie Krizel
Cabral, Krishell
Gutierrez, Bernadeth
Meras, Sharmaen Rose
Nepomuceno, Jian Keilah
Fijer, James Julius
Bendejo, Mikhaela Erika
Digma, Aira Nicole
Marin, Lovelle
Mojica, Alenna Francheska
It is given that libraries are the house of books. Basically, a library is
maintained and developed by an institution, corporation, or private and public
schools. It is the most common place where people gather information. This is
the reason why the study motivated the researchers. The study used
descriptive quantitative design, where the researchers described the library
satisfaction among the students. The sampling technique used by the
researchers was stratified random sampling, a method of sampling that
involves the division of a population into smaller groups called strata. Selected
students from Grade 11 STEM are the respondents of the study. The
researchers used frequency and percentage as statistical treatment of data.
The study resulted to these major findings: Majority of the respondents are 16
years old and 17 years old; Majority of the respondents are Male; Most of the
respondents visit the library occasionally; Majority of the respondents visit the
library for group study; The level of satisfaction in terms of customer service is
slightly satisfied; The level of satisfaction in terms of facilities is slightly