Fresado, Jeunessa Marie M.  <br/><br/>
Customer satisfaction on food quality on selected fast food chain survey / 
Jeunessa Marie M. Fresado, Joshua N. Agang – ang, Christian Kyle Caparas, Rowell R. Rupido, Neel Louis S. Villanueva 
 - Vol 4 (1) pages 116-134 :  illustrations ; 
<br/><br/> I. ABSTRACT<br/><br/>In a cross-sectional study conducted in Tagaytay City, the focus was on the satisfaction of students<br/>from Olivarez College Tagaytay with the food offered in fast-food chains. The main goal was to<br/>determine whether the food quality had changed and to determine customer satisfaction. The<br/>researchers asked 317 people to take an online survey about the taste, appearance, freshness, safety,<br/>health benefits, and cost of the foods. The results showed different opinions on food quality.<br/>However, regardless of age or fast-food chain, respondents expected similar quality. This means<br/>that even though different people visit Tagaytay City, they have the exact expectations of fast food<br/>quality. This finding is significant for fast-food companies. Making food healthier and safer could<br/>make customers happier. The study points out what customers find necessary when choosing fastfood chains. This information can help businesses improve their service and meet customer<br/>satisfaction. The study shows that good food quality is crucial for customer satisfaction at fastfood chains. Focusing on making food healthier and safer can help meet customers' satisfaction.<br/>This study gives more insight into what people want from fast food and advises companies on<br/>making their customers more satisfied and loyal 
<br/><br/><label>ISSN: </label>1908-3165 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer satisfaction<br/>Food quality in fast food<br/> Tagaytay City<br/> Olivarez College students<br/>taste<br/>safety<br/>price<br/> diverse preferences<br/>consumer expectations<br/>Food healthiness and safety improvement