TY  - BOOK
AU  - Arenas, Chester Dave
TI  - Quality service management in tourism and hospitality
SN  - 9786214780891
U1  - FIL 647.940685  Ar332 2024  
PY  - 2024///
CY  - Sta. Cruz, Manila
PB  - Edric Publishing House
KW  - Customer satisfaction
KW  - Customer service
N1  - Includes bibliography
ER  -