Baluyot, Michael Bhobet B.  <br/><br/>
Quality service management in tourism and hospitality / 
Michael Bhobet B. Baluyot 
 - St., Intramuros, Manila :  Mindshapers Co., Inc. ,  2024 
 - viii, 141 pages :  illustrations ;   23 cm 
<br/><br/> Includes references 
<br/><br/><label>ISBN: </label>978-621-406-332-1 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction <br/>Customer service