TY  - BOOK
AU  - Baluyot, Michael Bhobet B. 
TI  - Quality service management in tourism and hospitality
SN  - 978-621-406-332-1
PY  - 2024///
CY  - St., Intramuros, Manila
PB  - Mindshapers Co., Inc.
KW  - Consumer satisfaction
KW  - Customer service
N1  - Includes references
ER  -