Buslon, Van Mari Quality service management in tourism and hospitality / Van Mari Buslon, Rene Osorno, and Grayfield Bajao - Tandang Sora, Quezon City : Wiseman's Books Trading, Inc. , 2023 - v, 124 pages : illustrations ; 25 cm Includes references ISBN: 978-621-418-280-0 Subjects--Topical Terms: Consumer satisfaction Customer service