TY  - BOOK
AU  -  Buslon, Van Mari
AU  - Osorno, Rene 
AU  - Bajao, Grayfield 
TI  - Quality service management in tourism and hospitality
SN  - 978-621-418-280-0
PY  - 2023///
CY  - Tandang Sora, Quezon City
PB  - Wiseman's Books Trading, Inc.
KW  - Consumer satisfaction
KW  - Customer service
N1  - Includes references
ER  -