Total quality management / 
Dale H. Besterfield,Carol Besterfield-Michna,Glen Besterfield,Mary Besterfield-Sacre. 
 - 3rd edition. 
 - Upper Saddle River, New Jersey :  Pearson Education, Inc.,  2003. 
 - xi, 640 pages :  black and white illustrations ;  23 cm. 
<br/><br/> Includes appendix, and index . 
<br/><br/><label>ISBN: </label>0131228099 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Quality control.
<br/><br/><label>Dewey Class. No.: </label>CIR 658.4 T717 2003