TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Michna, Carol Besterfield-
AU  - Besterfield, Glen H. 
AU  - Sacre, Mart Besterfield-
TI  - Total quality management
SN  - 0131228099
U1  - CIR 658.4 T717 2003 
PY  - 2003///
CY  - Upper Saddle River, New Jersey
PB  - Pearson Education, Inc.
KW  - Total quality management
KW  - Quality control
N1  - Includes appendix, and index
ER  -