Fulton-Calkins, Patsy. Procedures for the office professional / Patsy Fulton-Calkins, Joanna D. Hanks, Karin M. Stultz. - 4th edition. - Australia : Thomson Learning , c2000. - xvi, 613 p. : black and white illustrations ; 22 cm. Includes index. ISBN: 981 240 484 8 Subjects--Topical Terms: Office practice.Secretaries. Dewey Class. No.: CIR 651.21 F974 2000