Richardson, Terry L. <br/><br/>
Total quality management / 
Terry Richardson. 
 - Albany :  Delmar Publishers,  1997. 
 - xvi, 427 pages :  black and white illustrations ;  25 cm. 
<br/><br/> Includes glossary, and index. 
<br/><br/><label>ISBN: </label>9814040657 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>Dewey Class. No.: </label>CIR 658.562 R525t 1997