Lovelock, Christopher. <br/><br/>
Service marketing:  people, technology, strategy/ 
Christopher Lovelock . 
 - Canada  ELM street   2011 
 - 648p. :  Colored illustraion ;  28 cm. 
<br/><br/> Include index 
<br/><br/><label>ISBN: </label>978013618749 
<br/><br/><label>Dewey Class. No.: </label>OCP RES 658.8 L944 2011