TY  - BOOK
AU  - Hall, Stephen.
AU  - Blappert, Troy.
TI  - First class service 1: English for the tourism and hospitality industry 
SN  - 9789814392754
U1  - CIR 428.34024 H14f 2012 
PY  - 2012///
CY  - Singapore
PB  - Cengage Learning Asia Pte Ltd.
KW  - English language
KW  - Tourism
KW  - Customer services
KW  - Hospitality industry
ER  -