Oakland, John S. <br/><br/>
Total quality management and operational excellence :  text with cases / 
John S. Oakland. 
 - 4th edition. 
 - Oxon :  Routledge,  c2014. 
 - xxiv, 530 pages :  black and white illustrations ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781138221659 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.
<br/><br/><label>Dewey Class. No.: </label>CIR 658.4013 Oa45t 2014