Fitzsimmons, James A. <br/><br/>
Service management :  operations, strategy, information technology / 
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi. 
 - 8th edition. 
 - New York :  Mc Graw Hill,   c2015. 
 - xviii, 524 p. :  black and white illustrations ;  27 cm. 
<br/><br/> Includes appendix and index. 
<br/><br/><label>ISBN: </label>9789814714051 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>CIR 658 F584s 2015