TY  - BOOK
AU  - Fitzsimmons, James A.
AU  - Fitzsimmons, Mona J.
AU  - Bordoloi, Sanjeev K.
TI  - Service management: operations, strategy, information technology 
SN  - 9789814714051
U1  - CIR 658 F584s 2015 
PY  - 2015///
CY  - New York
PB  - Mc Graw Hill, 
KW  - Service industries
KW  - Management
N1  - Includes appendix and index
ER  -