ABSTRACT

This study evaluated student satisfaction with the services provided by
Olivarez College Tagaytay. This study aimed to know the students'
perspective as they are one of the stakeholders. The result determined
what services need improvement to provide a better quality of service.
The researchers utilized a sequential explanatory mixed method to
answer the questions under study. This research design was used to
show and describe the satisfaction level of students toward school
services. The researcher utilized a cluster sampling from ten (10)
programs, including the Senior high school students from the total
population of three thousand two hundred forty-one (3,241) with a
sample size of one thousand five hundred forty-five students (1,545).
A survey tool adopted from Olivarez College Tagaytay - A survey of
students on the level of service satisfaction was used. After the survey
results, the researchers analyzed feedback and identified themes using
(Braun et al., 2006). Six-Step Thematic Analysis. The results showed
that the service with the highest rating was Dean's office. On the other
hand, the services with the lowest rating were canteen, bookstore, and
accounting services. Furthermore, participants in the qualitative part
expressed their genuine observations and feedback. The participants
created an output to improve customer service through an infographic.