000			02284nam a22002417a 4500
005			20250107134045.0
008			250107b ph ||||| |||| 00| 0 eng d
022			_a2945-3038
040			_cOCT
100			_aAsas, Monette V.
245			_aA Sequential explanatory method analysis on the level of student satisfaction toward school services of Olivarez College Tagaytay / _cMonette V. Asas, Rica Lhett G. Adigue, Camille Rose M. Perello, Noemi I. Dumag, Kyzhell Joaquin
300			_aVol 3 (1) pages 160-187 : _billustrations ;
500			_aABSTRACT This study evaluated student satisfaction with the services provided by Olivarez College Tagaytay. This study aimed to know the students' perspective as they are one of the stakeholders. The result determined what services need improvement to provide a better quality of service. The researchers utilized a sequential explanatory mixed method to answer the questions under study. This research design was used to show and describe the satisfaction level of students toward school services. The researcher utilized a cluster sampling from ten (10) programs, including the Senior high school students from the total population of three thousand two hundred forty-one (3,241) with a sample size of one thousand five hundred forty-five students (1,545). A survey tool adopted from Olivarez College Tagaytay - A survey of students on the level of service satisfaction was used. After the survey results, the researchers analyzed feedback and identified themes using (Braun et al., 2006). Six-Step Thematic Analysis. The results showed that the service with the highest rating was Dean's office. On the other hand, the services with the lowest rating were canteen, bookstore, and accounting services. Furthermore, participants in the qualitative part expressed their genuine observations and feedback. The participants created an output to improve customer service through an infographic.
650			_aSequential explanatory
650			_aLevel of student satisfaction
650			_aschool services
650			_aOlivarez College Tagaytay
700			_aAdigue, Rica Lhett G.
700			_aPerello, Camille Rose M.
700			_aDumag, Noemi I.
700			_aJoaquin, Kyzhell
942			_2ddc _cCR _n0
999			_c10052 _d10052