000 00788nam a22002177a 4500
008 140509b xxu||||| |||| 00| 0 eng d
020 _a0131228099
082 _aCIR 658.4 T717 2003
245 _aTotal quality management /
_cDale H. Besterfield,Carol Besterfield-Michna,Glen Besterfield,Mary Besterfield-Sacre.
250 _a3rd edition.
260 _aUpper Saddle River, New Jersey :
_bPearson Education, Inc.,
_c2003.
300 _axi, 640 pages :
_bblack and white illustrations ;
_c23 cm.
500 _aIncludes appendix, and index .
650 _aTotal quality management.
650 _aQuality control.
700 _aBesterfield, Dale H.
700 _aMichna, Carol Besterfield-
700 _aBesterfield, Glen H.
700 _aSacre, Mart Besterfield-
942 _2ddc
_cBK
999 _c2892
_d2892