000			00700nam a22001937a 4500
008			170113b xxu||||| |||| 00| 0 eng d
020			_a9789814714051
082			_aCIR 658 F584s 2015
100			_aFitzsimmons, James A.
245			_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.
250			_a8th edition.
260			_aNew York : _bMc Graw Hill, _cc2015.
300			_axviii, 524 p. : _bblack and white illustrations ; _c27 cm.
500			_aIncludes appendix and index.
650			_aService industries _xManagement.
700			_aFitzsimmons, Mona J.
700			_aBordoloi, Sanjeev K.
942			_2ddc _cBK
999			_c5644 _d5644