000			01903nam a22002417a 4500
005			20240411151304.0
008			221010b ph ||||| |||| 00| 0 eng d
040			_aOCT _cOCT
100			_aOrong, Alfejean
243			_aOCT-BusinesSYNERGY _hVolume I
245			_aExploring the work-life balance of BPO support group: _bInput towards work-life program _cAlfejean Orong, Nikki Montenegro, Princess Dianne Manatad, Bernardine Seducon, and Wendy Jean Palma
260			_aTagaytay _bOlivarez College _c2021-
300			_apages 41-59
500			_aI. ABSTRACT This paper sought to identify the perception of work-life balance and job performance of trainers, quality analysts, and team leaders classified as a support group in general in the Business Process Outsourcing (BPO) industry. BPO support groups function in a stressful work environment due to heavy workloads on top of strict performance targets and tight rules and procedures. Maintaining a balance between work life and personal life is a challenge. It also means different things to different groups, and the meaning often depends on the perspective of the discussion of one’s viewpoint. This study also discusses the recommendations from the BPO support group workers themselves on how to limit and lighten the work-life disconnect and establish a genuine work-life balance. Gathering nine (9) support groups from two BPO companies in Nuvali, Laguna and Dasmarinas, Cavite, purposive sampling was employed to identify the possible participants who fit in with the study’s objectives. The data were gathered through in depth interviews via Google Meet and were analyzed using selective coding.
650			_aWork-Life balance
650			_aBPO
650			_aSupport Grroup
700			_aOrong, Alfejean
700			_aMontenegro, Nikki
700			_aManatad, Bernardine S.
700			_aPalma, Wendy Jane
942			_2ddc _cCR _n0
999			_c8263 _d8263