000			01857nam a22002057a 4500
005			20240124095907.0
008			240124b ph ||||| |||| 00| 0 eng d
022			_a0279-3695
040			_cOCT
100			_aJones, Nelson
240			_aJournal of pychoocial nursing / _hAugust 2023
245			_aDe-Escalation training for managing patient aggression in hgh-incidence care areas / _cNelson Jones and Amanda Houston
260			_aThorofare, New Jersey ; _bSlack Incorporated , _c2023
300			_avol.61(8) : pages 17-24
500			_aABSTRACT Health care personnel who have close, face-to-face patient contact experience more workplace violence (WPV) than employees in other fields. Certain health care departments (i.e., high-incidence care areas) have elevated rates of WPV that can have adverse emotional, physical, and financial consequences for patients, employ-ees, and institutions. Health care workers need de-escalation training to efficiently manage patient aggression while also safeguarding patients' dignity and patient-provider trust. The current Plan, Do, Study, Act quality improvement project used insights from an in-depth literature review to create a 1-hour, evidence-based, in-service de-escalation training for personnel from high-incidence care areas. A pre/post design was used to evaluate participants' responses to the Confidence Coping with Patient Aggression Instrument. Post-training, participants reported significantly increased feelings of safety regarding potential patient aggression (p = 0.001) and more efficacy regarding their aggression management techniques (p = 0.039). Based on the training's results, recommendations were made for future institutional de-escalation initiatives.
653			_amanaging patient
653			_ahigh-incidence care areas
700			_aHouston, Amanda
942			_2ddc _cCR _n0
999			_c9458 _d9458